The Annual Report of the Data Protection Commission (DPC) for 2019 reveals some interesting trends and statistics. The DPC received a record 7,215 complaints in 2019 (75% more than in 2018). At least 40% of the DPC’s resources were devoted to the handling of individual complaints (as opposed to large-scale and more systemic investigations). Larger-scale inquiries also consumed considerable resources.
Disputes between employees and employers or former employers remain a significant theme of the complaints, with the battle often staged around a disputed access request. Telcos and banks remain among the most complained about sectors. Complaints against internet platforms have also grown in volume. This briefing note considers some of the key highlights of the report.