Overhaul of consumer law at Irish and European level
Recent developments at domestic and European level in the area of consumer law aim to overhaul the current framework, to strengthen consumer rights and to provide a more user-friendly system for consumers.
Irish developments
At domestic level, the Sales Law Review Group (SLRG) recommended in their Report which was issued today, that a new Irish Consumer Contract Rights Act be enacted to incorporate the main statutory provisions applicable to consumer contracts, including the provisions of the new Consumer Rights Directive (see below for details), the Directive on Consumer Sales and Guarantees, the Directive on Unfair Contract Terms, and relevant provisions of the Sale of Goods Acts 1893 and 1980 and other enactments. Provisions relating to other non-core aspects of consumer contracts of sale should be dealt with, together with all of the provisions applicable to commercial contracts, in a new Sale and Supply of Goods and Supply of Services Act.
The SLRG also recommended the following:
- A ban on excessive payment fees – it will not be permissible for a seller to charge payment fees greater than the cost of processing the payment
- A ban on additional charges on consumers by means of ‘pre-ticked boxes’ – additional charges will only be permitted where express consent is given
- Curbs on “small print”, possibly by requiring minimum font sizes and mandatory font colour such as black
- A requirement that receipts be issued in consumer transactions
- A rule that consumers would have the right to reject faulty goods within 30 days, replacing the complex and uncertain rules that currently apply
- A rule that goods must be of satisfactory quality
- Significant pro-consumer improvements in laws relating to services, including a rule that sellers cannot exclude certain terms in consumer contracts and strengthened guarantees as to the quality of a service provided to a consumer
- Improvements in the rules governing distance and off-premises selling. These will apply most notably to internet purchases, and will include an increase from 7 to 14 days in the time period in which consumers can withdraw from a contract
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